GENERAL TERMS & CONDITIONS
1.About Echo Of Sweden
- The company is based in Norrtälje. The company's postal address is Bangårdsgatan 8, 761 31 Norrtälje, Sweden
- To get in touch with us, please send an email to info@echoofsweden.com with your inquiry and contact information, and we will get back to you shortly.
2.Ordering
- Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about products, prices, billing, and shipping address.
- If there is any error in the order confirmation, you should immediately contact us via email at info@echoofsweden.com.
3.Delivery
- Our normal delivery time is 4-7 days. Please note that orders placed on weekends will be shipped not earlier than the folloing Monday.
- If there are any delays in delivery (without us notifying you of a longer delivery time), please contact us at info@echoofsweden.com.
5.Prices
- All prices in the store are in SEK and include 25% VAT.
- We reserve the right to adjust the price due to supplier price changes, misprints in the price list, and inaccuracies in prices due to incorrect information.
6.Right of Withdrawal
- When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the date you received an ordered item.
- When exercising your right of withdrawal:
- You must notify us of your decision. The notification should be sent to us at info@echoofsweden.com. Your name, address, email address, order number, and the items for return should be clearly stated in your message.
- You should return the products to us immediately and no later than 14 days after the withdrawal notification.
- You are responsible for the return shipping, delivery, and condition of the products upon return.
- We reserve the right to deduct an amount equivalent to the depreciation from the refund amount if the product is used or damaged.
7.Complaints and Claims
- We inspect all products before shipping. If the product is damaged or incorrectly shipped upon arrival, we will, in accordance with consumer protection legislation, rectify the error free of charge.
- You must always contact us for approval before returning a defective item.
- Complaints should be made immediately after the defect is discovered.
8.Limitation of Liability
- We do not accept liability for indirect damages that may arise from the product.
- We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure).
9.Product Information
- We reserve the right for any printing errors on this website and product sell-outs. We do not guarantee that the images accurately represent the products due to color variations depending on the screen, photo quality, and resolution.
10.Information about Cookies
- Visitors to a website must be informed about the use of cookies. Cookies can be used to track a user's browsing activities.
11.Personal Data
- By shopping at Echo Of Sweden, you accept our data protection policy. We collect only necessary information to process your order and do not sell or disclose your information to third parties without legal basis.
12.Changes to the Terms and Conditions
- We reserve the right to make changes to the terms and conditions, which will be posted online. The revised terms are considered accepted when placing an order or visiting the website.
13.Dispute Resolution and Choice of Law
- In the event of a dispute, customers can contact the General Complaints Board. Disputes regarding the interpretation or application of these terms shall be interpreted in accordance with Swedish law.
